Satisfied customers thanks to Banqup
Since 1991, Daniel Lorent and his partner have headed the firm Gecco. In 28 years, his firm - and the industry in general - has undergone many changes. Digitization and the Internet have probably been the most significant changes and continue to provide opportunities for innovation. Gecco recently purchased Billtobox, Unifiedpost Group's community platform. "My customers are fully involved in this implementation. "
Gecco began using Banqup in February 2018, with the goal of electronically processing its first files in February 2019. Today - three months later - the trustee is already reaping the first benefits. And although Daniel Lorent realizes that he has not been able to fully utilize the platform's potential in this short time, he is happy to share his first experiences with us.
Focus on service
Unlike many of its competitors, fiduciary Gecco did not use any scanning method before Banqup went live. Customers delivered their documents to Gecco quarterly and the Gecco team scanned them themselves. "The reason was simple: we wanted to provide the best possible service," explains Daniel Lorent. "I didn't want to ask my customers to scan their documents without getting anything in return. The downside was that manually processing our customers' documents was very time-consuming. My team of 3.5 FTEs spent about two full weeks per quarter. In total, it took 28 weeks of work on an annual basis, which is a lot! Fortunately, this is now a thing of the past, because our customers send us their documents electronically, in UBL format. Thanks to Banqup, they too benefit from this. "
Time savings and peace of mind
The benefits to our clients are great. Perhaps the biggest asset for Daniel Lorent is the short time between entering documents and gaining insights into the client's financial situation. In the past, it could take up to a month. "The customer was then faced with an outdated financial situation. Thanks to Banqup, we provide this information almost in real time, allowing us to better advise the customer and enable him to make the right decisions."
"Besides saving time, Banqup also brings real peace of mind. Coding errors are always annoying, but even more so in the fourth quarter, right before the close of the balances. Fortunately, we have a very experienced team and assign each file to a dedicated employee. As a result, such errors were very rare even before Banqup, and we have even more certainty since working with Banqup. This is very reassuring for my staff and our customers."
"Another advantage is that all Banqup documents and data are always at hand. This is useful not only for the customer, but also for Gecco. If we need to do an audit on the weekend, we no longer have to go to the office to retrieve paper documents. We open Banqup from any computer. Billtobox is also a user-friendly tool, where everything can be found quickly."
Change Management
When it comes to innovation, business leaders must consider staff objections. But although Gecco only recently began using Banqup, Lorent says every employee quickly incorporated Banqup into their daily routine. "Of course, the good support played a big role in the smooth implementation of the platform. "
Trusted Belgian supplier
Why did Daniel Lorent choose Banqup? "Unifiedpost Group is a reliable supplier offering a high-performance tool with a user-friendly portal. I thought the latter was essential, especially for my customers. I didn't want to work with an anonymous American professional solution. "
Mr. Lorent didn't choose this solution overnight either. He put Banqup to the test with what he calls "geek" customers. People who, like him, are interested in technology. "I didn't make my decision until I got their blessing. It was harder to convince our non-geek customers. But I really took the time to thoroughly inform and advise them. It was a big investment on my part, but a necessary one. Now that they too see the benefits of Banqup, they are all fans."
"Unifiedpost has always guided us well from the start and they continue to do so. If I detect a problem, I get immediate feedback and they are happy for me to report it. It's a very fruitful collaboration. "
What will the future bring?
Banqup offers many other possibilities, which Daniel Lorent wants to take advantage of even more. "The switch to Banqup is deliberately gradual. That way, the evolution I had in mind does not turn into a revolution. Once I have entered all the necessary parameters in my accounting program, Banqup will be compatible with my accounting program. I will then benefit from all the advantages of the UBL format. I am convinced that the potential return on Banqup is much higher than what I am getting today."
